At Literally Magic, your satisfaction is at the core of everything we do. We understand the importance of having cleaning products that not only meet but exceed your expectations. In line with our commitment to innovation, eco-friendliness, and customer focus, we offer a straightforward refund and returns policy.
Refund Policy
If you are not completely satisfied with your purchase, we invite you to contact us within 30 days of delivery to initiate a refund. We will ask you to provide a brief explanation of your dissatisfaction to help us understand how we can improve. Whether it’s a performance issue or simply not the right fit for your needs, we’re here to make it right.
Returns Process
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Contact Us: Reach out to our customer service team to initiate a return. Please include your order number, the items you wish to return, and the reason for the return.
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Return Authorization: We will provide you with a return authorization number and instructions on where to send the returned items. Returns must be initiated within 30 days of delivery.
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Ship the Product Back: Please ensure that the items are packed securely to prevent damage during transit. Return shipping costs will be covered by Literally Magic for all eligible returns.
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Inspection and Refund: Upon receiving your return, our team will inspect the items. Once approved, a full refund will be issued to your original payment method within 7-10 business days.
Conditions
- Products must be returned in their original condition and packaging.
- Customized or personalized items may not be eligible for return, unless there are quality issues.
- Products purchased through third-party sellers must be returned in accordance with their respective returns policy.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately so we can rectify the situation. We will expedite a replacement at no additional cost or provide a refund if preferred.
Customer Support
Our customer support team is here to assist you with any questions or concerns you may have regarding our refund and returns policy. Please don’t hesitate to reach out.
At Literally Magic, we stand behind our products and our promise of satisfaction guaranteed. We strive to make every experience with our products positive, but when it’s not, we’re here to make it right.